My66 Terms and Conditions – Complete Platform Usage Guide

1Definitions & Scope of Agreement

In this Terms and Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "my66" refers to the online entertainment platform accessible via our official website and official mobile application.
• "Member" or "User" refers to any individual who has registered and holds an active account with my66.
• "Platform" refers to all services, games, features and functions provided by my66 through its website and mobile app.
• "Game" refers to all forms of online entertainment available on the platform, including slots, live casino, card games and table games.
• "Transaction" refers to any financial activity on the platform, including deposits, withdrawals and balance transfers.

These Terms and Conditions apply to all users of the my66 platform regardless of access method — whether via web browser, mobile app, or any other device. Use of the platform at any time constitutes full acceptance of these terms.

2Membership Eligibility

To register and use my66's services, you must meet all of the following eligibility requirements:

• At least 18 years old at the date of registration. my66 takes this age requirement seriously and reserves the right to request document verification at any time.
• Be legally competent to enter into a binding agreement in the jurisdiction where you reside.
• Do not reside in a jurisdiction that explicitly prohibits participation in online gambling activities.
• Register under your own name and not on behalf of anyone else. Each individual is only permitted to hold one active account at my66.
• Have never been previously banned from using my66's services due to a terms violation.

3Account Registration & Verification

The my66 account registration process is simple and quick, but you are responsible for ensuring that all information provided is accurate and up to date:

• All personal information provided during registration must be truthful, accurate, and complete. Providing false information is a serious breach of these terms.
• You are responsible for updating your account information should any changes occur to your personal details.
• My66 implements Know Your Customer (KYC) procedures for identity verification purposes. Verification is required before your first withdrawal or when requested by our compliance team.
• Documents that may be required for KYC include your identity card, bank statement, and proof of current address. All documents are processed with full encryption and stored securely.
• Only one account is permitted per individual, device, IP address, or residential address. Duplicate accounts will be frozen immediately.

After successful registration, you will receive a confirmation email. You must verify your email address within 72 hours to fully activate your account and gain access to all platform features.

4Deposit & Payment Methods

My66 supports a variety of deposit methods suitable for users in Malaysia:

• Local bank transfers via Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and other major Malaysian banks.
• E-wallets including Touch 'n Go eWallet, Boost, GrabPay, and other supported e-wallet platforms.
• Other digital payment methods displayed in the platform's Deposit section from time to time.

• The minimum deposit amount is RM 10 for each transaction.
• All deposits are processed within minutes. If a deposit is not credited within 30 minutes, please contact our customer support.
• My66 does not charge any processing fees for deposits. However, your payment service provider may apply their own charges.
• Deposited funds must be used solely for entertainment purposes within the platform and may not be used for money transfers or any other activity.

5Wins Withdrawal

My66 is committed to ensuring your wins are processed quickly and without unnecessary hassle. The following is our withdrawal policy:

• The minimum withdrawal amount is RM 50 for each request.
• Standard withdrawal requests are processed within 15 minutes to 1 hour on business days. Withdrawals on weekends and public holidays may take slightly longer.
• Withdrawals will be credited to the same bank account or e-wallet used for your deposit, for security and fraud prevention purposes.
• KYC verification must be fully completed before your first withdrawal request can be processed.
• My66 reserves the right to request additional supporting documents for withdrawals exceeding a certain amount as part of our compliance procedures.
• Any winnings obtained through suspected illegitimate means or by exploiting technical bugs will be withheld while an investigation is conducted.

6Bonuses & Promotions

My66 offers a range of bonuses and promotions for new and existing members. All bonuses are subject to the following terms:

• Each bonus has its own rollover requirements (wagering requirements) that must be met before the related withdrawal can be processed.
• The welcome bonus is only available to new members who have never previously registered an account with my66.
• One account, one device, and one IP address are eligible for one welcome bonus claim only. Attempting to claim the same bonus more than once will result in the cancellation of all related bonuses.
• My66 reserves the right to modify, suspend or cancel any promotion at any time with reasonable notice.
• Bonuses credited in error due to a technical fault may be reclaimed by my66 without prior notice.
• Using bonuses for hedging or arbitrage strategies is strictly prohibited.

7Game Rules

All games available on the my66 platform are governed by their own specific rules. Members are responsible for understanding the rules of each game before participating:

• The outcome of all games is determined by a Random Number Generator (RNG) that has been audited and certified by an independent third party. my66 does not interfere with game results.
• In the event of a technical disruption during a game session, my66 will endeavor to restore the session to its original state. If restoration is not possible, the affected wagers will be returned to the member's account balance.
• Any game outcomes generated during server disruptions or system errors will be reviewed by the my66 technical team, and their decision is final.
• Live Casino games are subject to additional rules set by the respective game providers.
• The minimum and maximum betting limits for each game are displayed within the respective game interface.

8Prohibited Conduct

To maintain a fair and safe gaming environment for all members, the following are strictly prohibited on the my66 platform:

• Use of automated software — Using bots, automated scripts, artificial intelligence software or any tool that enables gameplay without direct human input.
• Collusion — Colluding with other players to manipulate game outcomes or exploit the bonus system.
• Money laundering — Using the my66 platform as a channel to transfer or conceal funds derived from illegal activities.
• Bug exploitation — Intentionally exploiting technical errors or bugs in the system to gain an unfair advantage.
• Identity fraud — Registering using another person's identity or providing false information to my66.
• Bonus abuse — Using unauthorized methods to claim bonuses repeatedly or executing strategies designed to exploit the bonus system.

My66 employs a sophisticated monitoring system that operates around the clock to detect suspicious activity. Any violations will result in immediate account termination and the freezing of all related funds until the investigation is complete.

9Account Security & Responsibility

The security of your account is a shared responsibility between my66 and you as a member:

• You are solely responsible for keeping your password and account login details confidential.
• Never share your password or account details with anyone, including family members or friends.
• My66 will never ask for your password via email, live chat or any other communication channel. If you receive such a request, please report it to our security team.
• If you suspect your account has been accessed without authorization, contact our customer support immediately to request a temporary account freeze.
• My66 recommends using a strong password — a combination of uppercase letters, lowercase letters, numbers and symbols with a minimum length of eight characters.
• Two-factor authentication (2FA) is available and strongly recommended for an added layer of security on your account.

10Account Termination & Suspension

A my66 account may be terminated or suspended under the following circumstances:

• At the member's request — You may close your account at any time by contacting customer support. Any valid account balance will be returned to you after routine checks are completed.
• Terms Violation — my66 reserves the right to suspend or terminate any account found to be in violation of any part of these terms and conditions without prior notice.
• Suspicious activity — Accounts showing patterns of suspicious or potentially unlawful activity will be suspended immediately while an investigation is conducted.
• Inactivity — Accounts inactive for more than 12 consecutive months may be subject to a maintenance fee or termination in accordance with our policy.

Following account termination, you are no longer permitted to access the my66 platform or register a new account unless expressly authorized in writing by my66 management.

11Limitation of Liability

My66 will not be liable for:

• Financial losses arising from unfavourable game outcomes — all games carry an element of risk that members accept voluntarily.
• Service disruptions caused by factors beyond my66's control, including internet infrastructure failures, power outages, or natural disasters.
• Unauthorised access to a member's account resulting from the member's negligence in safeguarding their login credentials.
• Data loss resulting from errors on the member's device or web browser.
• Any indirect, consequential, or special losses arising from the use of the my66 platform.

Under no circumstances shall my66's maximum liability to any member exceed the valid account balance at the time the claim is made. my66 makes no guarantee that the platform will always be free of technical errors.

12Terms & Conditions Amendment

My66 reserves the right to modify, add or remove any part of these Terms and Conditions at any time. The following procedure applies when changes are made:

• Material changes will be communicated to members via in-platform notifications or email at least 7 days before taking effect, except in cases of emergency or legal requirement.
• The "Updated" date at the top of this document will always reflect the latest version of the terms in effect.
• Continued use of the platform after any amendments take effect will be considered acceptance of the updated terms.
• If you disagree with any amendments made, you have the right to close your account and withdraw your valid balance before the amendment takes effect.

These Terms and Conditions are governed by applicable law, and any disputes that cannot be resolved through negotiation will be referred to the dispute resolution mechanism designated by the relevant authority.